Troubleshooting
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EHR Write Jobs Getting Stuck

Resolve issues when documentation isn't syncing to your EHR

3 min readUpdated January 1, 2025

Common Causes

EHR write jobs may get stuck due to:

  • Network connectivity issues
  • EHR system maintenance
  • Session timeout
  • Permission changes

Troubleshooting Steps

Step 1: Check Connection

  1. Verify your internet connection
  2. Confirm the Doctora extension is active
  3. Check if your EHR system is accessible

Step 2: Refresh Session

  1. Log out of the Doctora extension
  2. Clear browser cache
  3. Log back in and retry

Step 3: Contact Support

If issues persist, contact support with:

  • The affected patient/encounter IDs
  • Approximate time of the issue
  • Any error messages displayed

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